Economic Development

  • WCA Awards Certificates to Grads of 'Managing the Customer Experience' Class of Hudson Valley Workforce Academy

  • JUN 29, 2015 | PROFESSIONAL DEVELOPMENT | 0 COMMENTS

  • Academy Designed to Address a Critical Workforce Skills Gap and Help Fill 2,500+ Jobs in Region

    We may be living in a social media-driven marketplace, but personal interaction and customer experience are still critical to the success of any business, large or small. Yet customer service skills are often lacking in today’s workforce, according to Amy Allen, director of the WCA’s Hudson Valley Workforce Academy, created to address the acute gap in workforce skills and help fill 2,500+ jobs in the region. On June 24, the Academy awarded certificates to its latest crop of graduates, who completed the program’s second course, “Managing the Customer Experience.”   

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