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We may be living in a social media-driven marketplace, but personal interaction and customer experience are still critical to the success of any business, large or small. Yet customer service skills are often lacking in today’s workforce, according to Amy Allen, director of the WCA’s Hudson Valley Workforce Academy, created to address the acute gap in workforce skills and help fill 2,500+ jobs in the region. On June 24, the Academy awarded certificates to its latest crop of graduates, who completed the program’s second course, “Managing the Customer Experience.”
As Westchester’s health tech and biotech hub continues to grow, the Westchester County Association is turning its focus on making sure it has the educated workforce high tech, scientific industries require. To that end, Marissa Brett, president of the Westchester County Association, announced today that the WCA has begun a feasibility study to determine the viability of attracting an engineering school to the County.
The Westchester County Association (WCA), through its BLUEPRINT for Westchester economic development initiative, tonight announced Databean LLC, a Mt. Vernon-based clinical research organization, as the winner of the “Pitch to the Pros” contest, the first-day highlight of the organization’s groundbreaking two-day conference, Health Tech ’14: Fueling Innovation in Westchester. Databean LLC will receive a $10,000 cash grant, plus a coveted spot in the WCA’s BLUEPRINT Accelerator Network, through which it will receive one year of rent-free private office space, complimentary professional services, advertising in local media, and access to financing and mentoring in Westchester County. As a first runner-up, Amrita Health Foods, a producer of plant-based nutrition bars, also will join the Accelerator Network...