We may be living in a social media-driven marketplace, but personal interaction and customer experience are still critical to the success of any business, large or small. Yet customer service skills are often lacking in today’s workforce, according to Amy Allen, director of the WCA’s Hudson Valley Workforce Academy, created to address the acute gap in workforce skills and help fill 2,500+ jobs in the region. On June 24, the Academy awarded certificates to its latest crop of graduates, who completed the program’s second course, “Managing the Customer Experience.”
The sea change in Westchester County’s healthcare landscape over the past 12 months has been augmented by the notable partnerships established between NewYork-Presbyterian Healthcare System and two community hospitals here: Bronxville’s Lawrence Hospital, and Hudson Valley Hospital in Cortlandt. As Laura L. Forese, MD, MPH, president of NewYork-Presbyterian Healthcare System put it: “We’re changing the way healthcare is delivered. Our new relationships offer opportunities to bring access to our world-class services in New York to the local communities.”
The healthcare IT jobs market is one of the hottest in the nation, claimed expert panelists who spoke on the “Hot Jobs in Life Sciences & Healthcare” panel, at the Westchester County Association’s Health Tech ’15 conference. They shared advice for breaking into, and developing a career, in healthcare and technology. The audience of over 200 recent graduates, current students, and professionals looking to change careers took careful notes. Just as important as a technical skill set, they emphasized, is having passion about what you do.
“The Westchester County Association applauds Westchester County lawmakers for their unanimous approval of a new public-private partnership with Standard Amusements to operate and enhance Playland Amusement Park in Rye. The private management company’s considerable investment—over $22 million in the next five years—will enhance this historical venue, but more important, will relieve Westchester taxpayers of the losses suffered by the park and serve as a future revenue stream for the county.
As Westchester’s health tech and biotech hub continues to grow, the Westchester County Association is turning its focus on making sure it has the educated workforce high tech, scientific industries require. To that end, Marissa Brett, president of the Westchester County Association, announced today that the WCA has begun a feasibility study to determine the viability of attracting an engineering school to the County.